General Information

Common questions and helpful tips

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46 articles in this collection
Written by Daniel Carter and Lanny Banong
Frequently Asked Questions

Can I update a Book after it has been fulfilled?

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Written by Daniel Carter
Updated this week

Can the download file have a different name other than URLLink.acsm?

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Written by Lanny Banong
Updated over a week ago

How can we integrate your API's using language X?

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Written by Lanny Banong
Updated over a week ago

What is the Urllink.acsm file

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Written by Lanny Banong
Updated over a week ago

Can users read my eBooks on the Kindle?

Kindle support is available, but limited.
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Written by Daniel Carter
Updated this week

What kind of backup and security infrastructure do you have?

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Written by Lanny Banong
Updated over a week ago

I need to package a large number of eBooks on your server, is there a way to automate this?

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Written by Daniel Carter
Updated this week

Are my eBooks safe on your service?

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Written by Lanny Banong
Updated over a week ago

Does EditionGuard support PDF eBooks with integrated audio / video?

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Written by Lanny Banong
Updated over a week ago

Can we get instant reporting of our eBook fulfillments and associated costs?

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Written by Lanny Banong
Updated over a week ago

Are there any hidden fees?

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Written by Daniel Carter
Updated this week

How is EditionGuard's uptime performance?

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Written by Daniel Carter
Updated this week

How can I see how many eBooks were downloaded and when?

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Written by Lanny Banong
Updated over a week ago

Is there a way to limit how many devices or computers a user can read my eBooks on?

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Written by Lanny Banong
Updated over a week ago

When my account expires or is cancelled, do my customers get to keep their books and does the DRM protection stay with it?

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Written by Lanny Banong
Updated over a week ago

What is Vendor Id and do you support it?

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Written by Lanny Banong
Updated over a week ago

Why should I use DRM at all?

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Written by Lanny Banong
Updated over a week ago

Do I pay the download fee every time an eBook is downloaded from your service?

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Written by Lanny Banong
Updated over a week ago

What kind of support can we expect from EditionGuard during integration?

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Written by Lanny Banong
Updated over a week ago

Can eBooks be read on tablet devices like the iPad or Android devices?

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Written by Daniel Carter
Updated this week

Can I use my own payment gateways on my website?

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Written by Daniel Carter
Updated this week