General Information

EditionGuard Scope of Support

Written by Lanny Banong
Updated over a week ago

Why would I need to use EditionGuard?

Written by Lanny Banong
Updated over a week ago

Why should I use DRM at all?

Written by Lanny Banong
Updated over a week ago

Who is using EditionGuard?

Written by Lanny Banong
Updated over a week ago

Is my device compatible with your DRM system?

Written by Gabrielle Loon
Updated over a week ago

What DRM options does EditionGuard offer?

Social DRM vs Adobe DRM and Access Controls

Written by Gabrielle Loon
Updated over a week ago

What kind of backup and security infrastructure do you have?

Written by Lanny Banong
Updated over a week ago

How is EditionGuard's uptime performance?

Written by Daniel Carter
Updated over a week ago

How to upload an eBook on EditionGuard?

Written by Gabrielle Loon
Updated over a week ago

Can I update a Book after it has been fulfilled?

Written by Gabrielle Loon
Updated over a week ago

Creating Master Links for bulk fulfillments on a single book

If you have an LMS or similar system and you would like to create a bulk fulfillment link to an asset.

Written by Daniel Carter
Updated over a week ago

Upload your large catalog via FTP

If you have a large catalog and want to upload via FTP

Written by Daniel Carter
Updated over a week ago

Using the EditionGuard ONIX Catalog Transfer Service

An efficient way to sync your ONIX based system with EditionGuard

Written by Lanny Banong
Updated over a week ago

I need to package a large number of eBooks on your server, is there a way to automate this?

Written by Daniel Carter
Updated over a week ago

Download Credits

Written by Gabrielle Loon
Updated over a week ago

White Labeled Download Pages

Written by Gabrielle Loon
Updated over a week ago

I was able to view my book on my computer. Why isn't it working on my mobile/tablet or vice versa?

Written by Gabrielle Loon
Updated over a week ago

Are my eBooks safe on your service?

Written by Lanny Banong
Updated over a week ago

Is there a way to limit how many devices or computers a user can read my eBooks on?

Written by Lanny Banong
Updated over a week ago

How To Update EditionGuard Account Email?

This process is normally done if you've decided to switch the email you used for your EditionGuard Account

Written by Gabrielle Loon
Updated over a week ago

Can the download file have a different name other than URLLink.acsm?

Written by Lanny Banong
Updated over a week ago

What is a URLlink.acsm file?

Written by Lanny Banong
Updated over a week ago

Can users read my eBooks on the Kindle?

Kindle support is available, but limited.

Written by Daniel Carter
Updated over a week ago

Does EditionGuard support PDF eBooks with integrated audio / video?

Written by Lanny Banong
Updated over a week ago

Can we get instant reporting of our eBook fulfillments (downloads)?

Written by Gabrielle Loon
Updated over a week ago

How can I see how many eBooks were downloaded and when?

Written by Gabrielle Loon
Updated over a week ago

When my account expires or is cancelled, do my customers get to keep their books and does the DRM protection stay with it?

Written by Lanny Banong
Updated over a week ago

Can eBooks be read on tablet devices like the iPad or Android devices?

Written by Gabrielle Loon
Updated over a week ago

What kind of support can we expect from EditionGuard during integration?

Written by Gabrielle Loon
Updated over a week ago

Can I use my own payment gateways on my website?

Written by Daniel Carter
Updated over a week ago

How do I cancel my EditionGuard Account?

Written by Gabrielle Loon
Updated over a week ago

Printing Options

Want a secure way your users can print your content? Here are printing options that you can look into:

Written by Gabrielle Loon
Updated over a week ago

Renting (Lending) eBooks

Written by Lanny Banong
Updated over a week ago

Expiration of a download link or acsm file

Written by Lanny Banong
Updated over a week ago

How to set expiration on an eBook

Written by Gabrielle Loon
Updated over a week ago

How to set copy & paste/printing permissions on eBooks

Written by Gabrielle Loon
Updated over a week ago

What are my payment options?

Almost any credit card and bank transfers for annual contracts. You can update or change your credit card at any time.

Written by Daniel Carter
Updated over a week ago

How do I add a new credit card to my account?

Add a credit card used to bill your account

Written by Gabrielle Loon
Updated over a week ago

How can I update my credit card on my account?

Change and update the credit card used to bill your account

Written by Gabrielle Loon
Updated over a week ago

Are there any hidden fees?

Written by Daniel Carter
Updated over a week ago

Bank transfer steps

Written by Lanny Banong
Updated over a week ago

How much do your services cost?

Written by Gabrielle Loon
Updated over a week ago

What is a "per fulfillment fee"?

Written by Gabrielle Loon
Updated over a week ago

Do I pay the download fee every time an eBook is downloaded from your service?

Written by Gabrielle Loon
Updated over a week ago

We have several websites (will be offering the same e-books) do we need to buy multiple licenses?

Written by Lanny Banong
Updated over a week ago

We are a non-profit organization. Do you offer any discounts?

Written by Gabrielle Loon
Updated over a week ago

Do your plugins support Readium LCP?

Written by Gabrielle Loon
Updated over a week ago

How to fulfill Readium LCP Protected e-books

Readium LCP employs an easy to use passphrase unlocking mechanism in which you can control credentials needed for fulfillment

Written by Gabrielle Loon
Updated over a week ago

How to view your eBook on Adobe Digital Editions

Written by Gabrielle Loon
Updated over a week ago

Transferring eBooks from Adobe Digital Editions to your nook

Written by Daniel Carter
Updated over a week ago

How to remove an ebook authorization from Adobe Digital Editions

Written by Lanny Banong
Updated over a week ago

E_PACK_ERROR message when uploading ePub files

Written by Lanny Banong
Updated over a week ago

What is Vendor ID, and do you support it?

Written by Gabrielle Loon
Updated over a week ago

What Social DRM Settings Should I use?

Written by Gabrielle Loon
Updated over a week ago

Social DRM Best Practices

Written by Lanny Banong
Updated over a week ago

What is Social DRM

Written by Lanny Banong
Updated over a week ago

How to Set Up Social DRM

Written by Lanny Banong
Updated over a week ago