General Information

Common questions and helpful tips

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56 articles in this collection
Written by Daniel Carter, Lanny Banong, and Gabrielle Loon
Frequently Asked Questions

White Labeled Download Pages

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Written by Gabrielle Loon
Updated over a week ago

I was able to view my book on my computer. Why isn't it working on my mobile/tablet or vice versa?

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Written by Gabrielle Loon
Updated over a week ago

Are my eBooks safe on your service?

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Written by Lanny Banong
Updated over a week ago

Is there a way to limit how many devices or computers a user can read my eBooks on?

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Written by Lanny Banong
Updated over a week ago

How To Update EditionGuard Account Email?

This process is normally done if you've decided to switch the email you used for your EditionGuard Account
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Written by Gabrielle Loon
Updated over a week ago

Can the download file have a different name other than URLLink.acsm?

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Written by Lanny Banong
Updated over a week ago

What is a URLlink.acsm file?

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Written by Lanny Banong
Updated over a week ago

Can users read my eBooks on the Kindle?

Kindle support is available, but limited.
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Written by Daniel Carter
Updated over a week ago

Does EditionGuard support PDF eBooks with integrated audio / video?

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Written by Lanny Banong
Updated over a week ago

Can we get instant reporting of our eBook fulfillments (downloads)?

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Written by Gabrielle Loon
Updated over a week ago

How can I see how many eBooks were downloaded and when?

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Written by Gabrielle Loon
Updated over a week ago

When my account expires or is cancelled, do my customers get to keep their books and does the DRM protection stay with it?

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Written by Lanny Banong
Updated over a week ago

Can eBooks be read on tablet devices like the iPad or Android devices?

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Written by Gabrielle Loon
Updated over a week ago

What kind of support can we expect from EditionGuard during integration?

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Written by Gabrielle Loon
Updated over a week ago

Can I use my own payment gateways on my website?

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Written by Daniel Carter
Updated over a week ago

How do I cancel my EditionGuard Account?

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Written by Gabrielle Loon
Updated over a week ago