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General Information
General Information
Common questions and helpful tips
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57 articles in this collection
Written by
Lanny Banong,
Gabrielle Loon,
and
Mitch Woodhead
Introduction
EditionGuard Scope of Support
Written by
Lanny Banong
Updated over a week ago
Why would I need to use EditionGuard?
Written by
Lanny Banong
Updated over a week ago
Why should I use DRM at all?
Written by
Lanny Banong
Updated over a week ago
Who is using EditionGuard?
Written by
Lanny Banong
Updated over a week ago
Is my device compatible with your DRM system?
Written by
Gabrielle Loon
Updated over a week ago
What DRM options does EditionGuard offer?
Social DRM vs Adobe DRM and Access Controls
Written by
Gabrielle Loon
Updated over a week ago
What kind of backup and security infrastructure do you have?
Written by
Lanny Banong
Updated over a week ago
How is EditionGuard's uptime performance?
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Written by
Mitch Woodhead
Updated over a week ago
Uploading a Book
How to upload an eBook on EditionGuard?
Written by
Gabrielle Loon
Updated over a week ago
Can I update a Book after it has been fulfilled?
Written by
Gabrielle Loon
Updated over a week ago
Creating Master Links for bulk fulfillments on a single book
If you have an LMS or similar system and you would like to create a bulk fulfillment link to an asset.
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Written by
Mitch Woodhead
Updated over a week ago
Upload your large catalog via FTP
If you have a large catalog and want to upload via FTP
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Written by
Mitch Woodhead
Updated over a week ago
Using the EditionGuard ONIX Catalog Transfer Service
An efficient way to sync your ONIX based system with EditionGuard
Written by
Lanny Banong
Updated over a week ago
I need to package a large number of eBooks on your server, is there a way to automate this?
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Written by
Mitch Woodhead
Updated over a week ago
Frequently Asked Questions
Download Credits
Written by
Gabrielle Loon
Updated over a week ago
White Labeled Download Pages
Written by
Gabrielle Loon
Updated over a week ago
I was able to view my book on my computer. Why isn't it working on my mobile/tablet or vice versa?
Written by
Gabrielle Loon
Updated over a week ago
Are my eBooks safe on your service?
Written by
Lanny Banong
Updated over a week ago
Is there a way to limit how many devices or computers a user can read my eBooks on?
Written by
Lanny Banong
Updated over a week ago
How To Update EditionGuard Account Email?
This process is normally done if you've decided to switch the email you used for your EditionGuard Account
Written by
Gabrielle Loon
Updated over a week ago
Can the download file have a different name other than URLLink.acsm?
Written by
Lanny Banong
Updated over a week ago
What is a URLlink.acsm file?
Written by
Lanny Banong
Updated over a week ago
Can users read my eBooks on the Kindle?
Kindle support is available, but limited.
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Written by
Mitch Woodhead
Updated over a week ago
Does EditionGuard support PDF eBooks with integrated audio / video?
Written by
Lanny Banong
Updated over a week ago
Can we get instant reporting of our eBook fulfillments (downloads)?
Written by
Gabrielle Loon
Updated over a week ago
How can I see how many eBooks were downloaded and when?
Written by
Gabrielle Loon
Updated over a week ago
When my account expires or is cancelled, do my customers get to keep their books and does the DRM protection stay with it?
Written by
Lanny Banong
Updated over a week ago
Can eBooks be read on tablet devices like the iPad or Android devices?
Written by
Gabrielle Loon
Updated over a week ago
What kind of support can we expect from EditionGuard during integration?
Written by
Gabrielle Loon
Updated over a week ago
Can I use my own payment gateways on my website?
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Written by
Mitch Woodhead
Updated over a week ago
How do I cancel my EditionGuard Account?
Written by
Gabrielle Loon
Updated over a week ago
Rights Management
Printing Options
Want a secure way your users can print your content? Here are printing options that you can look into:
Written by
Gabrielle Loon
Updated over a week ago
Renting (Lending) eBooks
Written by
Lanny Banong
Updated over a week ago
Expiration of a download link or acsm file
Written by
Lanny Banong
Updated over a week ago
How to set expiration on an eBook
Written by
Gabrielle Loon
Updated over a week ago
How to set copy & paste/printing permissions on eBooks
Written by
Gabrielle Loon
Updated over a week ago
Payment
What are my payment options?
Almost any credit card and bank transfers for annual contracts. You can update or change your credit card at any time.
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Written by
Mitch Woodhead
Updated over a week ago
How do I add a new credit card to my account?
Add a credit card used to bill your account
Written by
Gabrielle Loon
Updated over a week ago
How can I update my credit card on my account?
Change and update the credit card used to bill your account
Written by
Gabrielle Loon
Updated over a week ago
Are there any hidden fees?
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Written by
Mitch Woodhead
Updated over a week ago
Bank transfer steps
Written by
Lanny Banong
Updated over a week ago
Plan Upgrades and Charges
How much do your services cost?
Written by
Gabrielle Loon
Updated over a week ago
What is a "per fulfillment fee"?
Written by
Gabrielle Loon
Updated over a week ago
Do I pay the download fee every time an eBook is downloaded from your service?
Written by
Gabrielle Loon
Updated over a week ago
We have several websites (will be offering the same e-books) do we need to buy multiple licenses?
Written by
Lanny Banong
Updated over a week ago
We are a non-profit organization. Do you offer any discounts?
Written by
Gabrielle Loon
Updated over a week ago
Readium LCP
Do your plugins support Readium LCP?
Written by
Gabrielle Loon
Updated over a week ago
How to fulfill Readium LCP Protected e-books
Readium LCP employs an easy to use passphrase unlocking mechanism in which you can control credentials needed for fulfillment
Written by
Gabrielle Loon
Updated over a week ago
Adobe Digital Editions
How to view your eBook on Adobe Digital Editions
Written by
Gabrielle Loon
Updated over a week ago
Transferring eBooks from Adobe Digital Editions to your nook
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Written by
Mitch Woodhead
Updated over a week ago
How to remove an ebook authorization from Adobe Digital Editions
Written by
Lanny Banong
Updated over a week ago
E_PACK_ERROR message when uploading ePub files
Written by
Lanny Banong
Updated over a week ago
What is Vendor ID, and do you support it?
Written by
Gabrielle Loon
Updated over a week ago
Social DRM
What Social DRM Settings Should I use?
Written by
Gabrielle Loon
Updated over a week ago
Social DRM Best Practices
Written by
Lanny Banong
Updated over a week ago
What is Social DRM
Written by
Lanny Banong
Updated over a week ago
How to Set Up Social DRM
Written by
Lanny Banong
Updated over a week ago